Unlimited Access to 100+ Courses • Prices from £39/license • CPD Accredited Courses
Complaints Handling Training Course:
This course will make delegates aware of how verbal and physical abuse from patients can occur at any time and the correct way to deal with these situations. This course will make delegates aware of some of these risks they may have to deal with.
Areas Covered:
• Demonstrate how to respond to comments and complaints in line with legislation and agreed on ways of working.
• Describe who to ask for advice and support in handling comments and complaints.
• Explain the importance of learning from comments and complaints to improve the quality of service.
• Describe how to recognise adverse events, incidents, errors and near misses.
• Explain what you must and must not do in relation to adverse events, incidents, errors and near misses.
• Identify the legislation and agreed on ways of working in relation to reporting any adverse events, incidents, errors and near misses.
What are the prices of these courses?
We will ensure that your carers are well versed in the latest CQC recognised methods and practices. To find out more, do not hesitate to call us on 0330 107 7636 and one of our advisors will be there to help!