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Customer Service Training Course:
This course will help delegates understand their customers’ needs and how to communicate with them effectively and respond to customer complaints. Delegates will understand how exceeding customer expectations is important for the business.
Areas Covered:
• Understanding of the aspects of delivering outstanding customer service.
• Understanding the benefits of outstanding customer service.
• Importance of handling complaints with care.
• Recognise & adapt to customer behaviour styles.
• Manage customer satisfaction levels.
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